Minister for Communication, Digital Technology and Innovations Samuel Nartey George says telecommunications companies have been given until the end of 2025 to significantly improve service quality across the country.
According to him, the ministry and the National Communications Authority (NCA) will become stricter beginning in the first quarter of next year to ensure network operators meet their quality of service benchmarks.
Speaking in an exclusive interview on TV3 and monitored by NewsDesksGH on December 3, the Minister said the ministry had provided the necessary policy direction to support the regulator’s enforcement efforts.
“The ministry is giving policy direction and the regulator has started action on that,” he said.
Sam George noted that government had also made additional spectrum resources available to the industry to enable operators improve voice and data services.
“The ministry made action of spectrum resources available very early in the term,” he said.
In April 2025, he authorised the NCA to offer more spectrum to major network operators to help address persistent issues such as dropped calls, slow data speeds, and poor connectivity.
He explained that spectrum improvements are not felt instantly, noting a typical three to six month adjustment period.
“As the telcos need to then improve equipment as well and then do the configurations and deployment,” he added.
“We’ve given them up to end of year. I’ve announced that publicly. The regulator is going to become more stringent when it comes to quality of service and performance KPIs from the first quarter of next year.”
He maintained that the NCA continues to work closely with the telecom operators.
“They’re doing a lot of work with the telcos and the chamber of telecoms to ensure better data experience,” he stated.
Sam George explained that the tougher stance is necessary because consumer behaviour has shifted, with far more traffic now moving through data services rather than traditional voice calls.
